Collect the cash you've already earned
Enso runs autonomous collection journeys on your open AR. Aiko reads your invoices and contract terms, follows up on every overdue balance on schedule, and reconciles payments in NetSuite. Your team only sees the exceptions: disputes and errors, flagged with full context.
Book a DemoNimbus AI disputes the overage charge. Contract §4.2: 2,000 API calls/mo included · metered usage 2,840 calls. Journey paused pending your decision.
Why cash collection drags
Following up on overdue invoices is everyone's job and no one's job, so it happens late, generic, and without context.
- 01Follow-up dies under month-end pressure
AR follow-up competes with close, audit requests, and everything else on the finance calendar. Collectors chase the biggest balances when they find time, smaller invoices age quietly, and consistency depends on who was busy that week.
- 02Dunning tools don't know what the customer signed
Generic reminder cadences ignore negotiated payment windows, ramp schedules, and late fee clauses. Customers ignore templates that get their own terms wrong, and every incorrect reminder burns goodwill with the account.
- 03Disputes stall for weeks
A customer questions one line item, and resolution means digging through the PDF contract, usage reports, and old email threads scattered across three teams. The invoice sits unpaid while the archaeology happens.
- 04Every day of DSO is an interest-free loan
Cash you've earned sits in your customers' bank accounts instead of yours. At $50M in revenue, every 10 days of DSO is roughly $1.4M of working capital you're lending out for free.
From open AR to cash, on autopilot
Aiko connects to your NetSuite AR and contract terms, then drafts your collection journeys: aging buckets, follow-up cadence, escalation rules, and message templates. Your team reviews and approves the journeys once. Live in under a day.
Approved journeys execute as deterministic workflows on schedule. Every overdue invoice gets the right follow-up at the right time, citing the amounts, due dates, and late clauses from the signed contract. Payments are matched and reconciled in NetSuite automatically.
Disputes, short payments, and data errors pause the journey for that invoice and land in your review queue with the contract clause and full invoice trail attached. Your team decides, and everything else keeps running without you.
Your team reviews exceptions. Enso does the rest.
- Autonomous by Default
No approval queue, no daily task list. Journeys run on schedule and only pull your team in when human judgment is needed: a dispute, a short payment, a data anomaly.
- Reliable at Runtime
Aiko designs the journeys during setup. At runtime a deterministic engine executes them, so every customer-facing message follows rules your team approved, and every journey version is logged for audit.
- Contract-Aware Follow-Ups
Reminders cite the terms the customer actually signed: negotiated payment windows, late fees, ramp schedules. Customers respond faster to messages that get their own terms right.
- Measurable in 14 Days
Live on your real AR data in under a day. Watch past-due balances, manual touches, and time-to-resolution drop within the first collection cycle.
We turned on Enso's collection journeys in an afternoon. Three weeks later past-due AR was down double digits, and the only invoices my team touched were the two that were genuinely disputed.
Common questions
- Your team approves each journey, including the cadence, templates, and escalation rules, before it goes live. After that, journeys run autonomously. Individual sends don't need approval because they follow the exact rules you signed off on. Disputes and anomalies are always routed to a human.
- No. Aiko, Enso's AI agent, designs the journeys and drafts the templates during setup. At runtime, a deterministic workflow engine fills your approved templates with data from your ERP and contracts. Every message is versioned and logged for audit.
- Read access to your AR from NetSuite: invoices, balances, payments, and contacts. Adding contracts from your CRM, DocuSign, or PDFs lets journeys cite negotiated terms, late fee clauses, and dispute context in every message. Most teams are live in under a day.
- The journey pauses for that invoice and the dispute lands in your review queue with full context: the contract clause behind the charge, the usage or subscription data behind the amount, and the complete correspondence history. Your team resolves it in clicks, whether that means adjusting, logging contact, or escalating, and the journey resumes.
- Email and WhatsApp, with templates your team controls. Follow-ups include action buttons to confirm a payment date or raise a dispute, and customer responses feed straight back into the journey.
- No. Enso Collections runs standalone on top of your existing NetSuite setup, with no migration and no change to how you invoice or recognize revenue. Most customers start here and expand to other Enso modules once the results show up.
Will Enso email my customers without review?
Is AI writing emails to my customers?
What does Enso need to get started?
What happens when a customer disputes an invoice?
Which channels does it support?
Do I have to adopt all of Enso to use Collections?
Related features
Ready to see it in action?
Book a 30-minute demo and see how Enso handles your specific billing and revenue workflows.
